Privacy Policy
1. Overview
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from our store.
This website is operated by Shenzhen Yuntu Zhi Shang Technology Co., Ltd.
Registered Address:
Room 1711, Yishang Creative Technology Building,
No. 22 Jia'an South Road, Haibin Community, Xin'an Subdistrict,
Bao'an District, Shenzhen, Guangdong Province, China
Business License Entity:
Shenzhen Yuntu Zhi Shang Technology Co., Ltd.
2. Information We Collect
We may collect information necessary to provide our services, including:
· Name, email address, phone number, shipping address, and billing information.
· Order details and payment-related information.
· Device information, IP address, and website usage data.
3. How We Use Your Information
We use your information to:
· Process and deliver orders.
· Provide customer support.
· Send order updates and service notifications.
· Improve our website, products, and shopping experience.
· Prevent fraud and protect website security.
4. Payment Security
Payments are processed through secure third-party payment providers. We do not store your complete payment card information on our website.
5. Information Sharing
We do not sell or rent your personal information.
We may share necessary information with trusted partners, including payment providers, shipping companies, and service providers, only for the purpose of completing orders and providing services.
6. Cookies
Our website may use cookies to improve website performance, analyze traffic, and provide a better shopping experience. You can manage cookie settings through your browser.
7. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
8. Updates To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: service@pyxorn.com
Legal Operator:
Shenzhen Yuntu Zhi Shang Technology Co., Ltd.
Registered Address:
Room 1711, Yishang Creative Technology Building,
No. 22 Jia'an South Road, Haibin Community, Xin'an Subdistrict,
Bao'an District, Shenzhen, Guangdong Province, China
Return & Refund Policy
1. Return Eligibility
Customers may request a return within 30 days after receiving their order, subject to the conditions below.
To be eligible for a return:
· The item must be unused, unworn, and in the same condition as received.
· The item must be in its original packaging.
· Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
· Gift cards.
· Personalized or customized items.
· Final sale or clearance items.
· Items marked as non-returnable.
3. Return Process
To initiate a return, please contact us at:
Email: service@pyxorn.com
Please include:
· Order number.
· Reason for return.
· Photos (if the item is defective or damaged).
Return Shipping Address:
Shenzhen Yuntu Zhi Shang Technology Co., Ltd.
Room 705, Building 1, No. 598 Xiangyun Road, Xihu District, Hangzhou City, Zhejiang Province, China
Postal Code: 310000
4. Return Shipping
· Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
· Original shipping fees are non-refundable.
· We recommend using a trackable shipping service for returns.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
· Refunds will be processed within 5–10 business days.
· Refunds will be issued to the original payment method.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide your order number and relevant photos so we can assist you.
7. Contact Information
For any questions regarding returns and refunds, please contact us:
Email:
service@pyxorn.com
Legal Operator:
Shenzhen Yuntu Zhi Shang Technology Co., Ltd.
Registered Address:
Room 1711, Yishang Creative Technology Building,
No. 22 Jia'an South Road, Haibin Community, Xin'an Subdistrict,
Bao'an District, Shenzhen, Guangdong Province, China